In an industry where timing, precision and coordination are everything, smooth internal communication is not just helpful – it is mission-critical. At Raufoss Technology‘s Boisbriand plant in Quebec, 230 employees work side by side to produce advanced aluminum suspension components for some of the world’s leading automotive brands. But as the pace of production increased, so did the challenges of keeping everyone informed, engaged and up-to-date.
To solve this, Raufoss turned to a digital solution that would meet the demands of both the shop floor and the office. With the launch of their branded employee app Raufoss Connect, powered by LOLYO, they have transformed how communication, onboarding and team engagement work.
The first step towards digital change
Raufoss Technology first discovered LOLYO while searching online for tools to improve internal communication. “What we found is far more than just a messaging platform,” states Arianne Maisonneuve, responsible for HR and Administration. “It is a complete solution to bridge communication gaps, enhance daily operations and increase employee motivation.” The company launched its branded version of the app, starting with a pilot phase involving a small group of employees. After gathering feedback and fine-tunig the setup, they rolled the app out across the entire plant.
From disconnection to daily connection
Before they used LOLYO, Raufoss faced challenges such as inconsistent information flow between departments, limited responsiveness, and a lack of centralized communication. With the introduction of Raufoss Conect, there has been a significant improvement in these areas. “Everyone receives updates at the same time now, whether on the shop floor or in the office,” says Arianne Maisonneuve. Safety alerts, digital shift schedules, and shared documents are all instantly accessible, streamlining operations across the board.
Onboarding and everyday engagement
One of the standout features for Raufoss is how their employee app supports onboarding. New employees can immediately access company policies, training materials, and meet their teams digitally, as Arianne Maisonneuve underlines: “the app makes the onboarding process smoother and more engaging from day one.” Beyond onboarding, the app’s newsfeed and other functions keep employees involved and informed, with over 85% actively using the app on a weekly basis.
An engagement tool that works
Ask any employee what they love most about Raufoss Connect, and the answer is likely ‘the engagement tool!’: it is where employees earn points for engaging with posts, including liking, commenting, and participating in polls. They can then exchange their points for branded merchandise or gifts each quarter. “It’s simple, it’s fun and it works,” Maisonneuve confirms. Over 10,800 points have already been collected, with thousands of likes and dozens of comments showing just how active the employees have become.
An employee app made to fit
Raufoss has tailored LOLYO to meet their specific needs, from branding to production workflows. The app is available in both French and English, ensuring inclusivity across their entire workforce. Popular features include the newsfeed and a digital contact directory, making communication more human and less hierarchical.
No regrets – just results
When asked what they would do differently if they started all over again, the answer is clear: “absolutely nothing!” The app has exceeded expectations. Internal communication is now smoother, faster, and more transparent. Employees feel heard, included and valued. The decision to opt for LOLYO was not just about improving communication – it was about transforming the company culture.
Outstanding support, every step of the way
“The support from LOLYO has been excellent”, says Arianne Maisonneuve. “They’re fast, responsive, and always ready to help.” This reliability played a big part in Raufoss’ ongoing satisfaction with the platform. “Out ream has adopted LOLYO with enthusiasm. It’s a solution that facilitates collaborative work and strengthens everyone’s commitment. We couldn’t do without it anymore!”
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